1. Help you choose the most suitable machine. 2. Making the machine according to your request. 3. Give you machine’s details and video for help you use the machine more better. 4. One year warranty 5. Quality problem,we will send you the accessories. 6. Free repair whole using life without extra charge.
About packaging, for small size or single machine, we can offer free fumigation wooden case with steel frame, it not only can protect machine from damage, but also avoid checking when exporting. For multiple machines or production line, it's better to loaded in standard container 20GP, 40GP, 40HQ, unually it needs wrapped with plasitc firstly, then loaded in container. we can offer EXW, FOB and CIF terms. EXW: You arrange the shipping details from our factory to your port by yourself. FOB: We arrange freight transport to Qingdao, Shanghai or other ports of China, then you arrange the shipping details from China port to your country port. CIF: We arrange all shipping details to your country port, and ensure machines smooth arrival.
*How do you guarantee I can receive the goods that ordered after make the payment? Please rest assured that you will receive the goods in time, we are a legally established company supervised by the government, and is registered in customs of China and China Chamber of International Commerce. Besides, we are the golden member of Alibaba and has been checked by the third party as the real and legal company, what is more important, honesty and trustworthiness is our basic principle and our company life. * How to make the payment? Normally, when the order value is below USD10,000, we accept the payment by T/T or Western Union or Cash, L/C will be accepted when the order value is over USD10,000. For T/T, the customer can choose 100% in advance or 30% in advance, and pay the 70% balance before shipment. *Date of delivery? We will arrange the production and shipment as soon as possible when we received the deposit, and update the information with the customer on line. *Suitablity of motor? As there are many volatage standards in different countries in the world, so the original motor equipped on the machine would not suitable to be used with the customer's local power supply, when this situation happend, please send us your exact information of the power supply available, then we can modify the motor accordingly. *After sale service? For most of the machines, the quality is guaranteed for one year since the date of shipment expet wearing parts, we supply the on-line service for all the machines, and also supply the spare parts all the time with cost price, for some complicated machine or plant, we can send our engineer overseas too.
Standard shipping: 7-15 Working Days; Costs: $5.99 Express shipping: 5-8 Working Days; Costs: $9.99
Free Standard Shipping On Orders Over $99!
All our international deliveries are handled by 4PX,UPS, FedEx.
Reliability is key, which is why we use a signed-for delivery service.
Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in we’ll make sure we leave a card so that a re-delivery can be arranged, or you can collect from the depot.
For both free and paid deliveries, you will need to make sure that you cover any ingoing customs or taxes costs should any be incurred when shipping to your destination. At Decor6 we do our best to deliver within the stated time, however we cannot be held responsible for any delays caused by the customs clearance of the destination country.
Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.
We try our best to get deliveries out to you on time, but sometimes international deliveries can take longer than expected.
We’d hate for you to not receive your order. Please make sure that the shipping address is correct as we’re unable to redirect orders once they’re on their way to you.
Your security is important to us, so before we can dispatch your purchase we may need you to confirm your details with your card issuer. Delays aren’t fun for anyone so we’ll do our best to make it quick.
Usually your items will be processed and dispatched by our warehouse within 24 period. Please note this can take longer during our sale periods, when it may take up to 48 hours for shipments to be dispatched.
We’re all about good relationships and we work closely with our shipping partner to minimise the potential impact of custom delays on our international customers.
To minimise delays, we recommend using your work address as your delivery address.
* Please note that the time frame above not included customs delays, weekends, holidays and any unforeseen circumstances.
Sometimes the fit isn’t right, so here at Decor6 we’re happy to accept returns on any garment that is unworn and still fitted with all security tags and labels. This applies to any item despatched to us within 30 days of receipt by you.
It’s important to note that shipping costs are not covered byDecor6when sent back, so we suggest using your local post office for the best service and tracking ID.
Luckily, our return instructions on the returns sheet enclosed with your delivery makes sending it back hassle free. Make sure you mail your returns back to us within 30 days of receipt.
Mislaid your returns sheet? Don’t panic. Just send us over an email firstname.lastname@example.org and we’ll be happy to help you out.
When filling out the sheet, please make sure you indicate if you would like a refund or an exchange.
Payments will be credited back to the original purchasers credit card. Returns for refund are processed within 2-3 working days of receiving the item.
Card refunds may take up to 7 business days for your bank to complete, depending on their processing time. This can vary between banks, so please speak to your bank for any more info regarding processing times as we are unable to amend this.
We’re happy to process store credit refunds and these will be displayed as a code in your email inbox. This will be made available immediately after 2-3 days of processing.
Credit notes can only be used in our online store.
Return Address: 11 Vuong Van Huu, Lot I, An Lac A Ward, Binh Tan District, Ho Chi Minh City Name:Decor6 ,Number:+1 (302) 492-9105.
We don't take any responsibility for lost parcels whilst being returned to us.
Sometimes the fit isn’t right, so here atDecor6we’re happy to accept exchanges on any garment that is unworn and still fitted with all security ribbons and labels. This applies to any item despatched to us within 28 days of receipt by you.
Exchanges take around 2-3 working days to process, plus the delivery time to your area.
It’s important to note that shipping costs are not covered byDecor6when sent back.
Luckily, our return instructions on the returns sheet enclosed with your delivery makes sending it back hassle free. Make sure you mail your returns back to us within 28 days of receipt and identify which item you would like replaced.
Mislaid your returns sheet? Don’t panic. Just send us over an email email@example.com we’ll be happy to help you out.
Feel free to be picky. You can exchange your item for any size or item (permitted it’s in stock) and we send them back to you at no extra charge. We offer 2 exchanges for every item.
If you want to treat yourself even more and the replacement costs extra, a gift card will need to be purchased for the difference. Please let us know if you have made the purchase firstname.lastname@example.org
If the replacement is less expensive than the original, don’t worry. We’ll make sure the difference is refunded back to your original payment methods. Alternatively, you may refund the original item and then purchase the new, lower-priced item.
We’re unable to accept returns beyond the 30 days of your receipt and anything sent to us after 30 days may be returned to you.
CARRIERS TO RETURN
Use your local post office with a signed-for service and ask for a tracking number so you can follow your return.
We take pride of our Decor6 items, so anything returned should be new, unused and with all our security garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
If you’re returning something faulty, damaged or soiled please email@example.com to sending any return.